Residential Real Estate Developers & Builders
Discover the 5 Myths that Block Quality Excellence
Does your organization struggle with inconsistent quality outcomes?
Are frequent deficiencies and increased costs a recurring issue?
Do project timelines often get delayed to resolve quality issues?
Are you facing challenging customers and online detractors who are impacting your reputation?
Are there silos and misalignment between functions when it comes to quality?
Are you finding it difficult to meet regulatory requirements and customer expectations?
The Hidden Costs of Neglecting Quality Management
In large-scale residential construction projects, unexpected setbacks due to quality can quickly escalate into significant issues. Fixing deficiencies alone can account for 5% of your total project cost and consume 7% of your work hours, derailing both timelines and budgets.
While we can all agree that the best deficiency is one that never happens, the next best is one that is found early and resolved quickly before it is repeated and involves significant rework throughout the project. Resolving quality related deficiencies before seen by a homeowner is every developer / builders aim as it supports your reputation as a quality builder and minimizes your quality related costs.
But quality is not just about the built-form. And the reality is that the impact of quality issues extends beyond financial and brand implications. Differences in beliefs around quality and a lack of clear process contributes to frustration amongst team members as well as cross-functional conflicts and decision-making delays. This can negatively impact employee engagement and contribute to silos within organizations.
Understanding the outdated myths that block effective quality management in your organization is the first step towards preventing errors, streamlining processes, strengthening customer experiences, and ensuring the consistent delivery of high-quality projects that enhance your brand's reputation and bottom line.
A Sneak Peek at Myth #1: Do Your People Really Know What Quality Looks Like?
Here’s your exclusive preview of Myth #1 from The 5 Myths of Quality Management. This quick video gives you a taste of the powerful insights you’ll find in the full guide.
Want to see how all five myths might be impacting your quality excellence?
We understand your quality challenges.
Together, we have over 50 years of experience in the residential real estate development and construction industry, having partnered with leading residential developers, 3rd party builders, and other industry related organizations in the GTA. We deeply understand the unique challenges faced by leaders in this industry and have a proven-track record in providing practical solutions that get results.
HEATHER HILLIARD
Principal, Caliber Leadership Systems
Expert in organizational and leadership development.
With over 30 years of experience working with organizations experiencing growth, Heather is known for providing pragmatic solutions to her clients. For the past 9 years, Heather has worked extensively within the residential real estate development industry on a wide range of initiatives including strategy facilitation, executive team development, organizational design, cultural transformation, talent management systems, and project governance. She lead the design and implementation of a quality management system for a leading developer, facilitating a cross-functional team to create to transform their approach to quality and implement the processes that enable consistency across all projects.
DANIELLE FEIDLER
Principal, Fire Up Culture
Award-winning industry leader in customer care.
For over 30 years, Danielle has worked in various roles in the residential real estate development industry. As the SVP of Brand Experience at Tridel, she drove innovation in the company's practices, launching industry leading programs as well as being repeatedly recognized by BILD for excellence in customer care. Over the past 2 years, Danielle has worked with several builders to enhance their customer care and quality management practices, working closely with all internal stakeholders to create improvements, resolve quality related issues and deliver exceptional outcomes to homeowners. She brings a unique blend of customer insights, business know-how, and community savvy to every client engagement.
For over 7 years, Danielle and Heather partnered on major organizational initiatives at Tridel aimed at transforming its talent management, leadership development, operational effectiveness, and strategic functional management practices (and more!).
Based on the success of this client-consultant working relationship, Danielle and Heather have teamed up to offer customized, practical solutions that fast-track outcomes for residential real estate development and construction organizations looking to achieve exceptional performance and scale their businesses effectively.
With unparalleled depth of expertise in customer experience, project governance, talent development and leadership, we provide a clear, integrated blueprint for residential developer and builder excellence. Our profound industry knowledge enables us to drive continuous improvement and align processes with your strategic goals. We prioritize enhancing leadership capabilities, fostering a culture of excellence, and ensuring that every aspect of your operations meets the highest standards.
For over 7 years, Danielle and Heather partnered on major organizational initiatives at Tridel aimed at transforming its talent management, leadership development, operational effectiveness, and strategic functional management practices (and more!).
Based on the success of this client-consultant working relationship, Danielle and Heather have teamed up to offer customized, practical solutions that fast-track outcomes for residential real estate development and construction organizations looking to achieve exceptional performance and scale their businesses effectively.
With unparalleled depth of expertise in customer experience, project governance, talent development and leadership, we provide a clear, integrated blueprint for residential developer and builder excellence. Our profound industry knowledge enables us to drive continuous improvement and align processes with your strategic goals. We prioritize enhancing leadership capabilities, fostering a culture of excellence, and ensuring that every aspect of your operations meets the highest standards.
Success Stories
Discover how owe helped our clients drive excellence
Aligned Excellence
"Working with Heather has transformed our approach to quality. Her comprehensive strategies and targeted training have significantly reduced our deficiencies, improved project timelines, and increased customer satisfaction. We now have a clear quality vision that aligns with our business goals."
- Chief Executive Officer
Invaluable Expertise
"Danielle's collaborative, evidence-based approach, backed by her industry expertise, delivers practical solutions with measurable results. We've seen significant improvements in customer and employee experience, compliance, and overall quality management—key factors that will ensure our long-term success."
- Vice President, Project Management
Transformative Quality Improvement
"Thanks to Danielle & Heather, our team is now fully aligned on quality standards and processes. This not only improved our project outcomes but also lowered the spend on rework. Their holistic approach to quality management has made a significant difference in our day-to-day operations and business outcomes."
- Senior Vice President, Construction
How We Can Help
Our Solutions
Build a comprehensive quality management strategy and framework tailored to the specific needs of your organization:
Assessment of current quality management practices and identification of gaps
Definition of quality vision as well as principles and non-negotiables to integrate with business strategy, brand promise and performance expectations
Development of quality objectives, KPIs, and metrics for continuous monitoring
Identification of quality management processes and practices essential to achieving quality objectives
Build capabilities essential for leading quality and fostering a culture of quality that emphasizes quality & customer experience at every level:
Facilitation of leadership training and workshops focused on quality management and continuous improvement
Coaching for leaders on embedding quality practices into their daily operations and decision making processes
Creation of cross-functional leadership governance group to support quality-related decision making
Development of change management strategies to overcome resistance and foster compliance with quality control processes
Design and implement standardized quality processes across all phases of construction and project management:
Development of plans to address quality gaps identified and approaches to engage stakeholders in creating solutions
Facilitation of internal cross-functional quality working groups to develop standardized quality control processes and supporting tools
Design and delivery of training for employees on quality standards, procedures, and tools as well as on-the-job resources for quick reference
Creation of governance model for projects that details roles and responsibilities, decision making authorities and requirements for collaboration/consultation
Ensure adherence to quality processes and standards as well as continuous improvement through compliance and reporting systems:
Development and implementation of processes and practices to track compliance
Determination of reporting requirements and mechanisms for continuous improvement and transparency
Design of organizational structures and cross-functional processes to ensure sustainability of quality management system and feedback loops
Facilitation of approaches to integrating trade management practices into quality management processes developed
Uncover the myths that might be derailing quality in your residential projects
Our detailed guide, 5 Myths of Quality Management in the Residential Real Estate Development & Construction Industry, exposes common misconceptions that can cause project delays, inflate costs, and lead to unhappy clients. Download it now to see how tackling these myths head-on can eliminate quality gaps, improve your project outcomes, and consistently achieve your brand specific quality promise.
Blueprint for Residential Developer and Builder Excellence
Our Integrated Customer, Employee, Project & Leadership Solutions
We are excited to share our Blueprint for Residential Developer and Builder Excellence– an integrated approach for organizations looking to achieve exceptional performance and scale their businesses effectively.
Focused on fully aligning a company’s culture with its brand, we provide integrated solutions within the four pillars of the Blueprint to enable Residential Developers and Builders to achieve their potential.
Want to learn more?
We're here to help
Contact us today to learn more about our practical solutions that drive immediate and sustainable impact for Residential Real Estate Developers and Builders.
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5 Myths of Quality Management
in Residential Real Estate Development